Why is my Google Meet meeting link not generating?

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This is usually because your authorization was not completed properly. If this occurs, please reconnect your Google Meet integration following the steps below:

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1. Go to Dashboard.
2. Go to Integrations.
3. Next to Google Meet, you'll see the option to "Connect."
4. Follow the steps to reconnect your work account to Epoch's Google Meet integration.
5. Refresh your browser and go back into the event to populate your link.

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If this issue continues to occur, please contact us at support@epochapp.com.

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Can I copy and paste my own Google Meet link for an event?

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Yes! Note that attendance tracking is only available if you generate a meeting link within the event editor in Epoch.

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Can I use a different video conferencing tool for my event?

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Yes! Copy and paste your meeting link into the Virtual link field on the Basics step. This link will appear on the event page and calendar event.

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Note that attendance tracking is available with our integrations.

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Can I add a Google Meet link to my event later?

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Yes! Even if your event is published and employees have already started registering, you can generate the Google Meet meeting link at any time and it will automatically update the event and calendar event.

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Why aren't all my Google Meet participants appearing in Epoch?

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The Google Meet API doesn't allow us to track participants with emails that aren't part of your company domain, so external guests won't appear on your event's insights page or CSV.

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Why is the same guest showing up more than once on the insights page?

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This issue occurs when an employee joins a meeting multiple times, but Google Meet doesn't record one of these instances with an email. When Epoch doesn't receive a guest's email, we track them as an external guest. We don't automatically merge them because multiple employees can have the same name.

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You can download the CSV and merge these records yourself if it occurs for your event.

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More questions?

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If you have a question about Epoch's Google Meet integration that wasn't answered here, check out our Google Meet integration guide or contact support@epochapp.com.