What is an event questionnaire?

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An event questionnaire is a survey which guests can fill out when they register for an event. Responses can be submitted at any time before an event ends.

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An event questionnaire can be used to collect pre-event information, like dietary restrictions or logistical information.

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Questionnaires in Epoch's new editor

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How to customize a questionnaire

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1. Create (or edit) an event.
2. On the Registration tab, scroll to the questionnaire section.
3. Select Start from scratch or Use a template.
4. Choose from long answer, single choice, multiple choice, or linear scale.
5. Write your question.
6. Choose if the question should be required or optional.
7. Click Add question to add more questions, and rearrange or delete questions if needed.

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How to view questionnaire form results

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Questionnaire responses will populate the Registration tab when there are responses. You can toggle between and see responses by question. You can also download a CSV to access this data.

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Can I add a questionnaire after an event has ended?

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Once an event has ended, you won't be able to add or edit questionnaire questions. You can create a feedback form to collect feedback from guests.

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Questionnaires in Epoch's legacy editor

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How to customize a questionnaire

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1. Create (or edit) an event.
2. On the Surveys step, choose Yes for the event questionnaire.
3. Select Start from scratch or Use a template.
4. Choose from long answer, single choice, multiple choice, or linear scale.
5. Write your question.
6. Choose if the question should be required or optional.
7. Click Add question to add more questions, and rearrange or delete questions if needed.
8. To make your changes live, click Publish.

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How to view questionnaire form results

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1. Navigate to your event (either in the Past tab or the Published tab in your Events dashboard).
2. Go to the Insights page.
3. Go to the Event questionnaire section. You can scroll between questions and see responses by question.
4. You can also download a CSV to access this data.

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Event questionnaire notifications

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Note that registered guests who don't respond to all required questions will be sent Slack and email reminders every 24 hours at 12:00 PM UTC.

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This can happen if a guest responds "Yes" on the calendar event without filling out the questionnaire or a new required question is added.

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What happens if I update the wording of one of the existing questionnaire questions? Will registered guests have to register again?

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If you need to update the wording of the questionnaire questions, it won't impact any registered guest who's already filled it out and they won't be notified of this edit. It will retain their previous responses and then new registrants will see the updated wording in the questionnaire.

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What happens if I toggle off the Required field for the questions in the questionnaire?

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If there are no required questions, daily reminder emails will not be sent to guests with an “Incomplete” RSVP status.

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Guests who were previously marked as incomplete will not have their RSVP status automatically changed to “Going”; they will remain as incomplete, since strictly speaking, they still haven’t completed the questionnaire.

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Guests who have already completed the questionnaire will not receive any further notifications about it.

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Note: If a guest confirms attendance from their calendar, they will still receive a notification prompting them to complete the questionnaire, regardless of whether the questions are required or optional.
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