How do I create feedback forms?

Angie Kwan

Mar 27, 2024 4:08 PM

How to customize a feedback form

  1. Create an event you'd like to collect feedback for.
  2. On the Surveys step, choose Yes for the feedback form.
  3. Select Start from scratch or Use template.
  4. When creating your questions, you can choose from multiple choice, long answer, single choice or linear scale. There are also some pre-populated questions available under engagement metrics including NPS.
  5. Choose if you want the responses to be anonymous or not.
  6. Choose when you want the feedback form to send.

How to view feedback form results

  1. Go to Past tab in your Events Dashboard.
  2. Click on the event you're looking for to view the Insights page.
  3. Go to the Feedback form section. You can scroll between questions and see responses by question.
  4. You can also download a CSV to access this data.
Want access to a beta feature?

Get in touch with our customer experience team. We'll reach out with next steps.

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