How does registration cutoff work?

Angie Kwan

Sep 17, 2024 11:11 AM

Registration cutoff prevents employees from registering for your event after a set date and time.

This is a great feature to use if your event requires pre-work, ordering supplies, or booking logistics. You can finalize headcount and plan appropriately for your events.


Setting up registration cutoff

  1. Create or edit an event.
  2. Go to the Guests step.
  3. Select Yes for "Set registration cutoff time?"
  4. Choose date and time.
  5. Publish the event to save your changes.


Guests who aren't registered yet

If a guest tries to register on Slack, they will be blocked with a pop-up.

If a guest tries to register on Epoch, the RSVP options will not be available.

If a guest tries to register on calendar, there will be an additional line in the description on the calendar event explaining the cutoff time has passed. 

If they click Yes, their RSVP will be reversed and they will receive a Slack message and email informing them that registration has closed.


Guests who are already registered

If a guest tries to change to Maybe or Not going on Slack, we'll warn them that they won't be able to join the event again.

If a guest tries to cancel on Epoch, we'll warn them that they won't be able to join the event again.

If a guest tries to change to Maybe or No on calendar, there will be an additional line in the description on the calendar event explaining the cutoff time has passed. 

Since Epoch doesn't have control over showing a pop-up, their RSVP will be reversed and they will receive a Slack message and email informing them that registration has closed.

Note that guests who are already registered can still submit or edit their questionnaire.


Frequently asked questions

What happens to the waitlist after registration cutoff?

Guests won't be able to join the waitlist after registration is closed.

If a registered guest cancels, no additional guests will be added to the event.

Note that you can still view the waitlist on the insights page.

How do I make sure guests who aren't registered know that they don't have a spot in my event?

We'll have registration cutoff information on calendar, Slack, Epoch, and email to notify guests that registration is closed.

If it's important that guests who aren't registered no longer have access to the calendar event and event page, you can remove them from the event on the insights page.

How do I get a final guest list of who made it into my event? 

You can filter by RSVP "Going" on the insights page to get a guest list of registered guests.

You can also download the CSV and filter the column rsvp_status by going.

If your event has a questionnaire, you may want to include "Incomplete" as well (guests who haven't filled out the questionnaire).

How do I get a list of guests who didn't make it into my event so I can invite them to the next one?

You can filter by RSVP, such as "Maybe", "Waitlisted", or "Not going" on the insights page to get a list of guests who weren't able to register for the event.

You can also download the CSV and filter the column rsvp_status by the RSVP you're looking for.

What happens if I set a registration cutoff date that has already passed?

As long as the date and time has passed, new guests will not be able to register for the event.

Existing registered guests will not be affected.

When can I turn on registration cutoff?

You can turn on registration cutoff up until the end time of the event.

Want access to a beta feature?

Get in touch with our customer experience team. We'll reach out with next steps.

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