Activate the waitlist for your event

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In order to activate the waitlist for your event, set a maximum capcity for your single event or for an individual session of your multi-session event. Once there is a capacity set, the waitlist will be activated for your event.

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Joining the waitlist

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When an event is full, employees will see that there are 0 spots left and a Join waitlist button on the event page. This button also appears in Slack event messages and the calendar description will update to indicate that the event is full.

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Clicking Join waitlist on the event page or Slack, or Yes on calendar, will add employees to the waitlist.

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Automatic waitlist release

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If a confirmed guest cancels their spot or the event capacity is increased, waitlisted guests will be automatically be added to the event on a first-come, first-serve basis.

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They will receive a calendar invitation with a "Yes" status, as well as Slack and email notifications to let them know they're now confirmed for the event.

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Frequently asked questions

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How do I include +1s in the waitlist?

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Currently, there isn't a way to add +1 guests on Epoch. This means the waitlist will not account for +1 guests.

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The best way to keep track of +1s is to create a questionnaire to ask guests how many +1s they are planning to bring. See responses on the insights page or CSV to add up the number of confirmed guests and their +1s to get a total guest count.

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Can I set a capacity limit without enabling a waitlist?

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Currently, Epoch does not support disabling the waitlist entirely. However, you can achieve the desired behaviour by using Registration Cutoff:

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• Once registration cutoff is reached:
  
  • No new guests can RSVP
  • Guests on the waitlist will not be automatically added if a spot opens

Optional tip‍: If your event uses questionnaires for things like food orders, you can also set a questionnaire cutoff to prevent updates after a certain time.

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Is an event’s waitlist visible to other guests, and when should the waitlist tab appear?

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Yes — the waitlist is intended to be visible to other guests on the event page. The waitlist tab in the guest list should appear for events that have a capacity limit set (not for unlimited-capacity events).

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