How are attendees calculated?

Angie Kwan

May 15, 2024 10:59 AM

What are attendees?

The number of attendees represents the total employees who attended an event. The following instances are where this number appears in Epoch:

  • Past events dashboard ("Attended" column)
  • Event insights page (attendees badge)
  • Multi-session event insights page ("Sessions" table)
  • Custom reporting (e.g. QBRs, feedback reports)

The number of attendees is also used to calculate attendance rate.

How are attendees calculated?

The number of attendees can be calculated in a number of ways:

  1. Check-in
  2. Estimated attendees
  3. Zoom meeting attendance tracking
  4. Registered guests (see next section)

What are reporting settings?

If there are no guests marked as attended for an event, there is option to use the number of registered guests to count as the number of attendees. To control on this setting:

  1. Go to the Settings page.
  2. Go to the Reporting section.
  3. Switch the option on or off.

Note: You must be a super admin to access this setting.

This applies in the following instances:

  • Past events dashboard ("Attended" column)
  • Multi-session event insights page ("Sessions" table)
  • Custom reporting (e.g. QBRs, feedback reports)

The attendees badge on the event insights page won't appear, but there will be a disclaimer to indicate that the number of registered guests is being used.

Frequently asked questions

How do I know if I should turn the reporting setting on or off?

We recommend turning this setting on if admins at your company don't consistently use the primary attendance tracking methods (i.e. check-in, Zoom meetings, or estimated attendees). This gives you an approximate idea of an event's success, instead of reporting no attendance for your events.

We recommend turning this setting off if you prefer tracking accurate attendance data for each event. This can help enforce admins to track the actual turnout rather than relying on registrations.

If I change the reporting settings, does it apply to past and upcoming events?

Yes, changing the setting will apply to all attendance data for past and upcoming events.

Want access to a beta feature?

Get in touch with our customer experience team. We'll reach out with next steps.

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